The short version: we grow food. Once your mushrooms are cut and packed, they can't go back on the block — so our policy is built around one line: cancel freely before we pack, and if anything we deliver isn't tight, we make it right.
You can cancel any order for a full refund up to 6:00 PM the day before your pack day. After that, your mushrooms have been harvested with care and pride-packed just for you, and the order has to ship as scheduled.
To cancel, use the form below, reply to your order confirmation email, or write to info@farmilyroots.ca with your order number.
Fresh mushrooms can't be returned — they're food. Instead, we guarantee them: if anything in your delivery isn't right — quality, condition, missing items — tell us within 48 hours of delivery with a photo, and we'll replace it in your next delivery or refund it.
Use the claim form below with your email and order number — we'll reply right away and you can attach your photo to that reply.
Your subscription is week to week or every other week — no contracts, never locked-in.
Dried mushrooms are final sale, and carry the same guarantee: any problem with quality or condition, tell us within 48 hours of delivery with a photo and we'll do our best to make it right.
Maps and data files are final sale once delivered.
Approved refunds go back to your original payment method within 5–10 business days of approval.
Questions beyond all this: info@farmilyroots.ca. Farmily Roots · West Kelowna, BC.
